Refund policy

Return & Refund Policy

At Hadi Store, we strive to provide high-quality products and excellent customer service. Please review our policy carefully before making a purchase.

Returns

We do not accept returns or exchanges for change of mind, incorrect selection, or any reason other than a defective, damaged, or incorrect product.

All sales are considered final unless the item received is defective, damaged, or different from the item ordered.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 30 days of receiving your order at support@hadystore87.com.

To help us evaluate your claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the defect, damage, or incorrect item

Once the issue has been verified, we will provide a full refund to your original payment method at no additional cost to you.

Refunds

Refunds are only available for products that are confirmed to be:

  • Defective

  • Damaged during shipping

  • Incorrect items sent by us

If your claim is approved, your refund will be processed to the original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@hadystore87.com.

Non-Refundable Items

We do not offer refunds or returns for:

  • Change of mind

  • Incorrect size, color, or variant selected by the customer

  • Sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Perishable goods

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

European Union Customers

If your order is shipped to a country within the European Union, you may have statutory consumer rights, including a 14-day cooling-off period where applicable by law. These rights will apply in addition to this policy and cannot be excluded where required by applicable legislation.

Contact Us

If you have any questions regarding this policy or need assistance with a defective, damaged, or incorrect order, please contact us at:

Email: support@hadystore87.com